Bad Customer is devoted to forming alliances between businesses and customers for the mutual benefit of both. BadCustomer.com also helps protect your buying power, by helping you avoid the repercussions that result from the misuse of billing disputes through your Bank and Credit Cards.

Most billing disputes arise from simple misunderstandings. You may have failed to notice important billing information, or a member of your family may have ordered a product without your knowledge - the possibilities are endless. However, most billing disputes have one thing in common: they can be easily settled in a few minutes simply by contacting the merchant or business that issued the billing statement.

Has a recent dispute put you on the list?

On the list? The main reason people end up on the BadCustomer.com list is so-called "Friendly Fraud", or Chargeback abuse. This occurs when consumers refuse to use the valid, established methods of handling billing disputes. And just what are the valid, established methods? If you have a problem with an online purchase, there are many effective things you can do.

Here's a checklist:
1. Place a telephone call to the merchant's customer service line. If you can't find one, try GetHuman.com.
2. Email the merchant at their customer service email address.
3. Be prompt. Make the initial call immediately. Follow up on any requests from customer service.
4. Get specific dates and times of when a refund is to be expected.
5. Keep copies of all emails and confirmations.
6. Get the name and contact information of your customer service representative.
7. If necessary, ask to speak to the person's immediate supervisor.
8. Above all, don't loose your cool! Keep calm and sincerely work toward an equitable resolution.